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<h1 class="ap-main-heading">The Luxyverse Authenticity Promise</h1>
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<div class="ap-divider-line">&nbsp;</div>
<h2 class="ap-truth-heading">Own Truth</h2>
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<p class="ap-content-paragraph">At Luxyverse, we understand that the decision to purchase pre-owned jewelry and watches over the internet can feel risky. These are significant purchases, and as a buyer, you need to have comfort that you are getting fair value for your money. Luxyverse therefore promises that if you are not fully satisfied with the authenticity of your purchase, Luxyverse will be there to help you and work with the seller of the item to accept a return of the item and refund your money back. Before an item goes live on the Luxyverse marketplace, we are processing it through our system and looking for flags that could deem an item inauthentic. These flags include pricing, text in the description, and other areas assessed. We also monitor sellers to see if they have been flagged before or have sold products that were not up to quality. We filter these sellers out, but if you ever purchase anything that you deem to be inauthentic or not up to quality, contact us and we'll help you with the seller. If Luxyverse believes that an item is not authentic, we will cancel the transaction, refund your money, and return the item to the seller, while flagging the seller for further review. If Luxyverse believes that an item is authentic, the transaction will proceed, and you will receive a Luxyverse Digital Report where we stand behind to help you if there is an issue and work to get you a return and refund back.</p>
<p class="ap-disclaimer">Luxyverse is not partnered or affiliated with any of the brands for the items available on the Luxyverse site, unless otherwise noted. Luxyverse is partnered with brands in the Luxyverse Brand Boutique and also as part of the Luxyverse Certified Pre-owned Program where Luxyverse has official partnerships with these brands. You receive a new warranty direct from the brand in both these programs. Luxyverse is a marketplace allowing owners of jewelry and watches to re-sell them to buyers. However, when necessary or advisable, Luxyverse cooperates fully with brands to prevent counterfeiting. This assistance may include revealing contact information of sellers who Luxyverse believes are offering inauthentic or counterfeit items. All trademarks appearing on the Luxyverse site are the property of their respective owners.</p>
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Authenticity Promise

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<h1><strong>Warranty</strong></h1>
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<h3 class="warranty-content-heading">Watch Warranty</h3>
LuxyVerse offers a limited warranty on all watches sold through our marketplace. Under the LuxyVerse warranty, we will repair any defects in the materials or workmanship as defined by the original manufacturer’s warranty.
<h3 class="warranty-content-heading">What does the LuxyVerse Marketplace Warranty cover?</h3>
<p>This limited warranty covers defects in materials and workmanship within the Warranty Period as defined below. This also includes any water damage as defined under the parameters of the original manufacturer’s warranty.</p>
<h3 class="warranty-content-heading">What does the LuxyVerse Marketplace Warranty not cover?</h3>
<p>LuxyVerse’s limited warranty does not cover external damage to the product including crystal damage, bracelet, strap or attachment, bezel, crowns, stems, finishes, clasps, “wear-and-tear”, accidental, incidental or physical damage.</p>
<h3 class="warranty-content-heading">What is the LuxyVerse Marketplace Warranty period?</h3>
<p>LuxyVerse will honor the manufacturer’s warranty on all never-worn watches. Unless otherwise indicated in the listing, all never-worn watches have a 2-year warranty. All other pre-owned watches have a 1-year warranty. Vintage watches do not come with a watch warranty.</p>
<h3 class="warranty-content-heading">Where can my watch be serviced under the LuxyVerse Marketplace Watch Warranty?</h3>
<p>To have your watch serviced under the LuxyVerse warranty, email support@luxyverse.com or call 1-800-690-3736 and a concierge associate will arrange to have your item shipped back to us, free of charge.</p>
<div class="warranty-image-row"><img class="warranty-image1" src="https://luxy.chickenkiller.com/media/.renditions/wysiwyg/img1.jpg" alt=""> <img class="warranty-image1" src="https://luxy.chickenkiller.com/media/.renditions/wysiwyg/img2.jpg" alt=""></div>
<h2 class="warranty-category-heading"><strong>Jewelry Warranty</strong></h2>
<h3 class="warranty-content-heading">Peace of mind for your piece of jewelry.</h3>
<p>We stand behind every piece of jewelry that comes out of our workshop in Milwaukee, Wisconsin. All of our pieces are handset, never machine stamped, and constructed with attention to each detail.</p>
<h3 class="warranty-content-heading">Lifetime Stone Guarantee</h3>
<p>Our Lifetime Stone Guarantee ensures the quality of every Nexus Diamond™ alternative or moissanite stone for as long as you own it.</p>
<h3 class="warranty-content-heading">Additional Protection</h3>
<p>Lifetime Manufacturing Warranty: We take pride in the quality and craftsmanship of our jewelry and offer a free lifetime warranty against manufacturing defects.</p>
<h2 class="warranty-category-heading"><strong>Apparel Warranty</strong></h2>
<h3 class="warranty-content-heading">Additional Protection</h3>
<p><strong>Quality is the heart of who we are.</strong></p>
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<li>&nbsp; All Quality Promise returns are handled on a case-by-case basis.</li>
<li>&nbsp; Proof of purchase or identification required.</li>
<li>&nbsp; Items impacted by ordinary wear and tear, personal preference, misuse or accidents are not eligible for return.</li>
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